No Accounts will update

LJ · Joined: 24 Feb 2008 Posts: 2

Money Plus Deluxe

Ever since this morning my accounts will not update. Summary message
indicates my account is being updated and to try again later. I see this
periodically on a single account when the bank may be doing maintenance, but
never for all accounts. Additionally, the "update in progress" status in
the account list will not change, even when closing and re-opening money.

Archived from group: microsoft>public>money

wantosz · Joined: 24 Feb 2008 Posts: 2

On Feb 23, 5:38 pm, "LJ" wrote:
> Money Plus Deluxe
>
> Ever since this morning my accounts will not update. Summary message
> indicates my account is being updated and to try again later. I see this
> periodically on a single account when the bank may be doing maintenance, but
> never for all accounts. Additionally, the "update in progress" status in
> the account list will not change, even when closing and re-opening money.

Same here . I have Money 2007. Everything is "Update in Progress".
Worked yesterday.

shmnky · Joined: 24 Feb 2008 Posts: 3

Ditto here, also shows no errors of any kind, just doesn't download
any new info from any of my many banks. Had to do it all by hand.

Oddly enough, tried Money 2008 and it DID get some of the updates, but
it is SO SLOW I uninstalled it, and now I am going to see if I can't
get my money back. It's so slow on brand new machines that it seems a
lemon to me. Unreal bad.

shmnky · Joined: 24 Feb 2008 Posts: 3

Actually, I should not say "no error" message. There is a litle red
triangle with an exclamation point in it. No error message, though,
just that stupid sign. File repairs don't help, either.

TonyB · Joined: 28 Aug 2007 Posts: 4

Same here...

"wantosz@gmail.com" wrote:

> On Feb 23, 5:38 pm, "LJ" wrote:
> > Money Plus Deluxe
> >
> > Ever since this morning my accounts will not update. Summary message
> > indicates my account is being updated and to try again later. I see this
> > periodically on a single account when the bank may be doing maintenance, but
> > never for all accounts. Additionally, the "update in progress" status in
> > the account list will not change, even when closing and re-opening money.
>
> Same here . I have Money 2007. Everything is "Update in Progress".
> Worked yesterday.
>

Uri · Joined: 24 Feb 2008 Posts: 6

On Feb 23, 10:18 pm, shmnky wrote:
> Actually, I should not say "no error" message. There is a litle red
> triangle with an exclamation point in it. No error message, though,
> just that stupid sign. File repairs don't help, either.

This problem happens to me every couple of years. I always call
customer support and they always determine that Microsoft Passport is
the problem and that I should contact them. They only have support by
email so I send them an email and they never respond. I am going
through this process now. The solution is rather painful but it works:

1. Remove Microsoft Passport from your account. This is extremely
important or you will lose all of your data.
2. Delete you Microsoft Passport account
3. Create a new Microsoft Passport account. Note that if you were
using a Microsoft Live account you will need to wait 120 days to reuse
the same name.
4. Enable Microsoft Passport again in Microsoft Money and use the new
login.
5. Readd all of your accounts and merge the now duplicated accounts.
6. Fix any errors that result from the merge.

wantosz · Joined: 24 Feb 2008 Posts: 2

Wow... That is something I would just hate to do. Fortunately, online
update started working again today. I guess those lovely folks at MS
started a bit early on that Feb. 25 site update.

LJ · Joined: 24 Feb 2008 Posts: 2

Problem resolved itself this afternoon

"LJ" wrote in message @microsoft.com...
> Money Plus Deluxe
>
> Ever since this morning my accounts will not update. Summary message
> indicates my account is being updated and to try again later. I see this
> periodically on a single account when the bank may be doing maintenance,
> but never for all accounts. Additionally, the "update in progress" status
> in the account list will not change, even when closing and re-opening
> money.

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